Shipping policy

SUKKAR — Shipping Policy

We aim to deliver every jar of SUKKAR Dubai Filling fresh, safe, and on time. Below is everything you need to know about our shipping process.

1️⃣ Processing Times

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays are processed the next business day.

During high-demand periods, processing may take slightly longer.

2️⃣ Delivery Times

Australia (Domestic Shipping)

• Standard Shipping: 2–6 business days

• Express Shipping: 1–3 business days

Shipping times may vary based on your location and courier delays.

International Shipping

We offer international delivery to select countries.

• Standard International: 6–15 business days

• Express International: 3–7 business days (where available)

Customs clearance can extend delivery times.

3️⃣ Shipping Rates

Australia

• $9.99 flat rate

• FREE shipping on orders over $99

New Zealand

• Rate varies according to weight

• No minimum spend

• FREE shipping on orders over $199 NZD

Rates automatically calculate at checkout.

4️⃣ Order Tracking

Once your order is shipped, you will receive an email with your tracking number.

Please allow up to 24 hours for tracking to update.

All parcels are trackable end-to-end.

5️⃣ Address Issues

Please ensure your shipping address is entered correctly.

We cannot refund or re-ship orders if the incorrect address was provided by the customer.

If you notice a mistake, contact us immediately at support@sukkarco.com.

6️⃣ Lost, Delayed, or Stuck Parcels

If your order shows no tracking updates for 7+ days, contact us and we will investigate with the courier.

If the parcel is confirmed lost:

You may choose a full refund or a free replacement.

Courier delays due to weather, peak seasons, or customs are outside our control, but we will assist as much as possible.

7️⃣ Damaged Orders

If your item arrives damaged, please email us within 48 hours with:

• Order number

• Photos of the jar/product

• Photos of the box & shipping label

We will send a replacement at no cost once verified.

8️⃣ Shipping Restrictions

Due to food import rules, some countries may restrict delivery of edible goods.

If your order cannot be delivered, we will refund you.

Need Support?

For any questions about shipping, email support@sukkarco.com — we’re always happy to help.